Biomedical Test Equipment
Accurate and compliant test equipment is essential for maintaining confidence in your testing processes and meeting regulatory requirements. As the authorised service centre for Datrend Systems Inc. and appointed service partner for Netech Biomedical, we provide manufacturer-approved calibration using approved procedures, software, and test equipment. For applicable products, authorised calibration can help maintain and extend manufacturer warranty coverage.
Every calibration includes a full traceable calibration certificate, supplied electronically to support audit compliance and record keeping. Our standard turnaround is 2 to 3 business days from receipt, with expedited options available on request.
When test equipment develops a fault, accurate diagnosis is critical. Our engineers carry out a comprehensive technical assessment using manufacturer-approved diagnostic procedures to identify the root cause of the issue. Following investigation, we provide a detailed report outlining our findings, recommended actions, and repair options.
Where repair is not the most economical course of action, we will provide honest advice and guidance on suitable replacement options from our product range.
As the exclusive distributor and authorised service centre for Datrend Systems Inc. and appointed service partner for Netech Biomedical, we provide specialist repair services using manufacturer-approved procedures, genuine parts where required, and direct access to technical documentation, firmware updates, and OEM support. This ensures equipment remains supported in accordance with manufacturer requirements, protecting warranty status and long-term value.
Following repair, equipment undergoes comprehensive testing, verification, and calibration before being returned with a full traceable calibration certificate. Loan units may be available for extended repairs, subject to contract terms and availability.
Free loan units
If repairs exceed five days, we can provide a free loan device to keep you operational. Subject to availability.
Multi-unit discounts
Supporting multiple devices? Ask about discounted rates for bulk or contract servicing.
Annual maintenance plans
Predictable annual servicing and support coverage for complete peace of mind.
Buy-back scheme
Trade in any make or model of test equipment towards new Datrend devices.
Flexible financing
We can connect you with trusted finance partners to spread equipment costs over time.
Extended warranty
Extend your warranty coverage through our calibration service, with priority rates and turnaround included.
1
Submit a request
Complete our online service request form with your device details and contact information.
2
Receive your RMA
We issue an official RMA number and provide clear shipping or drop-off instructions.
3
Send or drop off your unit
Ship your device to our UK service centre or arrange a personal drop-off.
4
We carry out the work
Our manufacturer-trained engineers perform all calibration or repair using approved procedures and genuine parts.
5
Certificate issued
You receive a traceable calibration certificate confirming your device's accuracy and compliance.
6
Return or collection
Your serviced equipment is securely packaged and dispatched, or made ready for collection.
When it comes to biomedical test equipment, calibration and repair are about more than accuracy alone. Using an authorised service partner ensures your equipment is maintained to the latest manufacturer specifications, protecting performance, compliance, reliability, and warranty status.
As the exclusive distributor and authorised service centre for Datrend Systems Inc. across the UK and Republic of Ireland, and appointed service partner for Netech Biomedical across the UK and Europe, Istela provides direct access to manufacturer-approved procedures, genuine parts, firmware updates, technical documentation, and OEM support. Our engineers are trained and certified by the manufacturers themselves.
Unlike non-authorised providers, we maintain full traceability, protect warranty coverage, and reduce the risk of equipment being calibrated or repaired outside manufacturer tolerances, ensuring confidence in the measurements used to verify medical device performance and supporting continued regulatory compliance.
